A new ‘click to call’ tool promises to increase this to 10 per cent. The system works this way: Online businesses have to plug a code on their Web site. When visitors arrive on a page and look for the price, features, model, delivery and other product information, they just have to type their landline or mobile phone number on the site and hit the ‘click to call’ button. The application connects the customer to a Web site support agent within seconds. The agent can then answer the user’s queries and help complete the sale. Read the full article in the Business Line newspaper Click to Call service.